Replacements and Refunds

The warranty window

The window printed on each listing starts when the order is delivered. Sign in to every account during it; signing in does not affect the warranty.

Faults we accept

• The delivered password or 2FA key does not get you in.
• The account is suspended or flagged the first time you open it.
• Something the listing promises is missing: email access, the 2FA key, the access token, or the stated age.
• Payment taken but no delivery, or a double charge.

Reporting a fault

Before the window closes, open a ticket from your order page and attach a screenshot of the GitHub screen. We send a replacement from the same listing, or refund the order if the listing has run out or nothing was delivered.

Exclusions

• Suspensions caused by bulk or automated activity, fake engagement, spam or abuse of free plans and trials.
• Reports made after the window, and orders under a chargeback.